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Terms of Service — Performance Asset Management, LLC (PAM)

By using our websites, resident/investor portals, SMS program(s), or any services we provide (collectively, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

1. Scope of Services

We provide residential property‑management services including, without limitation, leasing support, application intake, rent collection, maintenance coordination, accounting, investor reporting, and related communications.

2. Accounts, Portals & Accuracy of Information

You are responsible for maintaining the confidentiality of your login credentials and for ensuring the information you provide is current, complete, and accurate. Notify us immediately of unauthorized use of your account.

3. Communications & SMS/Text Messaging Program (No Promotions)

Purpose. Our SMS program is used for account and service notifications only (no promotional content). Examples include rent reminders, maintenance scheduling/updates, vendor ETAs, service completion confirmations, office/holiday closures, and lease/renewal notices.

Opt‑in methods. You may opt in by:

Frequency. As needed based on account activity (typically up to 6 messages/month).
 Rates. Message & data rates may apply.
 Opt‑out/Help. Text STOP to (414) 943‑1038 to cancel. Text HELP for help or visit https://www.pammke.com/contact or email residents@pammke.com.
 Links. Terms: https://www.pammke.com/terms • Privacy: https://www.pammke.com/privacy-policy
 Consent not a condition of purchase.

Opt‑out synonyms. We honor STOP, END, CANCEL, UNSUBSCRIBE, QUIT as opt‑out keywords.

Quiet hours. Except for urgent service issues, we send account/service texts between 8:00–20:00 local time as a best‑practice to minimize disturbance.

Statutory notices not by SMS. We do not deliver statutory lease or eviction notices by SMS. Such notices are served only by methods permitted under Wisconsin law (e.g., Wis. Stat. § 704.21).

Required clause: Text messaging originator opt‑in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

We maintain consent and opt‑out logs (timestamps, source) for audit purposes.

4. Payments

Payments are processed by third‑party providers. By submitting a payment, you authorize the third‑party processor to debit/charge your account under their terms. We do not store full card details on our systems.

5. Maintenance, Scheduling & Access

Maintenance requests should be submitted through your portal or Property Meld unless otherwise instructed. You agree to provide reasonable access for inspections and repairs as required by your lease and applicable law. We may assign work to internal staff or third‑party vendors.

6. Acceptable Use & Prohibited Conduct

You agree not to misuse the Services, including by: (a) attempting to access another user’s account; (b) interfering with the security or operation of any system; (c) violating law or third‑party rights; (d) transmitting malware, spam, or harassing content.

7. Intellectual Property

The Services, including site content, text, graphics, logos, and compilations, are owned by or licensed to PAM and protected by intellectual property laws. You may not copy, modify, or distribute content without permission.

8. Third‑Party Links & Tools

Our Services may link to third‑party websites or tools (e.g., payment processors, portals). We are not responsible for third‑party content or practices. Use third‑party services at your own risk under their terms and privacy policies.

9. Disclaimers; Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT WILL PAM OR ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).

10. Indemnification

You agree to defend, indemnify, and hold harmless PAM and its owners, officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Services or violation of these Terms.

11. Governing Law & Venue

These Terms and any disputes arising from them are governed by the laws of the State of Wisconsin, without regard to conflict‑of‑law principles. Exclusive venue lies in the state or federal courts located in Milwaukee County, Wisconsin.

12. Changes to the Services and Terms

We may modify or discontinue parts of the Services at any time. We may update these Terms from time to time. Changes are effective when posted with the updated Effective date above. Your continued use of the Services after changes constitutes acceptance.

13. Wisconsin & Federal Compliance Notes

14. Contact Us

Performance Asset Management, LLC
 777 N Jefferson St, Suite 408
 Milwaukee, WI 53202
 Phone: (414) 943‑1038
 Email: residents@pammke.com
 Website: https://www.pammke.com
 Privacy Policy: https://www.pammke.com/privacy-policy